Owner FAQ

Owner Frequently Asked Questions

Q: How soon can you start managing my property?

A: We can start managing your property as soon as the property management agreement is signed.       

Q: How does the application screening work?

A: Tenants interested in our property will apply online. We will run thorough screening on all prospective tenants including background, credit, income, & landlord verifications.     

Q: What is the process of determining my property's rent?

A: We will use practical tools and result-oriented strategies to determine the proper rent. Among other practices, we conduct research on local properties that have been rented and currently are for rent to give you the most accurate market comparison list as possible.  All the gathered knowledge allows us to create highly competitive rent prices to ensure we maximize your profits   

Q: How do you collect the rent?

A: We have various payment collection methods available for our tenants including online payments, mail, and office delivery. Our acceptable payment types make it easy for tenants to pay by personal or cashier’s check, money order, debit or credit card, ACH payment, or Bill Pay. We even have an option for tenants to set up recurring monthly payments through our AutoPay feature on the online portal to ensure tenants never forget a payment again.     

Q: I prefer my monthly owner draw to be distributed directly into my bank account of choice. Is this possible?

A: Yes, we offer free deposits to your preferred bank account included in our monthly management fee.

Q: Do you screen tenants?

A: Yes, we screen all the prospective tenants that fill out an application. The screening process covers a variety of screening reports including background and credit history, employment verification, and previous landlord verifications. Our in depth screening procedures will help lower the risk of admitting problematic tenants.     

Q: Can I keep my current insurance?

A: We recommend checking with your current insurance agent to make sure that you can keep your current coverage. As part of our management contract, we will need to see proof of your insurance. Your insurance will not cover the tenant’s personal belongings which is why we require our renters to have adequate renters’ insurance coverage. This greatly helps to solve emergency issues.

Q: What does my tenant have to do before the move-in?

First, your tenants will need to successfully get through the screening process. Upon approval, the tenants are obligated to pay the security deposit in full. After reviewing the lease agreement, the tenants will be required to sign and pay any amounts that may be due including prorated rent. Tenants will also be required to turn on any utilities into their name as well as change over their renter’s insurance to the new subject property.           

Q: How will my tenant be cleared from their lease?

A: When your tenant moves out, we inspect the property's condition thoroughly. They will get the approval along with the returned security deposit. That holds only true if there are no damages found.

Q: What kind of inspections do you conduct?

A: We do move-in and move-out inspections. In addition to that, we offer regular drive by inspections as well as interior inspections.       

Q: How are the utilities organized?

A: When tenants move into a property, utilities that the tenant is responsible for will be turned on in their name. Tenants will receive and pay bills directly to the utility company.  In some circumstances, some utilities may be paid for by the property owner and may be included in the rent amount. For example, in multifamily properties trash collection and water are utilities that are commonly paid for by the property owner. All owner utilities will remain in the property owner name and be submitted to our office for payment.   

Q: What if my tenant doesn't pay rent on time?

A: Our lease agreements contain rules about rent payment delays and failures. Tenants have to quickly pay the late fees after receiving the notice. Continuing payment default may result in an eviction.

Q: What's the policy for property damage?

A: We will repair all damage using our licensed and professional vendors. Before the repairs begin, we will inform you about the details. When we get your permission, we will begin the work as soon as our vendors are able. At the earliest moment possible. All maintenance and unexpected repairs are done using high-quality vendors at their best price.

Q: Which reports can I access?

A: You are able to access a multitude of reports when you use our owner portal. These reports can be customized to meet your needs and will include, at a minimum, monthly income and expense statements as well as year to date.     

Q: Is it a good idea to welcome pets or smokers?

A: Allowing pets and smokers isn't something you would be obligated to do. When it comes to pets, you should keep in mind that being too strict could cost you a considerable amount of prospects.



We forbid smoking in all the rental properties. If we find evidence of smoking, then the tenants have to pay for any relevant damages.

Q: Does hiring a property manager lead to loss of all control?

No, our property management services are fully customizable to meet your needs. We work with all types of property owners including owners who are involved and in control of certain aspects of their property. We have designed our services to accommodate any level of property management you may be looking for.  property management means that you can still have a say in every decision that is made. Also, you can choose the level of how much you want to be involved in smaller-scale choices.